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ABOUT SSL CERTIFICATES

  F.A.Q. Section

Questions.
 
 I am having trouble determining which product(s) to purchase on your site. What shall I do?
 What do I need to know when receiving my order?
 I think I may have inadvertently placed a duplicate order. What should I do now?
 How are you guys able to sell TV extended warranties so inexpensively. Also, how does this process work since I've already purchased my TV. whats the process and steps to get the TV warranty. (Please Explain.)
 May I combine two separate orders to save on shipping costs?
 How do I return an item?
 When I track my package with USPS I receive a message that is vague and only tells me a package was electronically notified.
 How can I check my Nwvdirect.com order status online?
 Can I add, change or remove items from my order after it has been submitted?
 What should I do if an item is missing from my order?
 May I take advantage of a manufacturer mail-in rebate through Nwvdirect?
 Getting a message. "SORRY FAILED LOGIN" Have I been locked out?
 Will I be charged sales tax?
 Will I receive an email confirmation after I place an order?
 I am experiencing trouble with my shopping cart. What can I do?
 How long will it take to receive my order and is there a tracking service available?
 What does x Year USA Manufacturers mean?
 Why is there a shipping charge for a warranty purchase?
 Can I pay for an order using a money order or a personal check?
 Your battery prices are really low. Are they rechargeable?
 I am interested in ordering a lens/filter/cap for my Camera or Camcorder. I am not sure which size or mm (millimeter) will fit. How can this be determined?


Answers.
 
 Q. I am having trouble determining which product(s) to purchase on your site. What shall I do?
 A. Great question. Luckily our sales team is very knowledgeable, patient, and polite. They will stay on the phone with you for as long as it takes for you to get the satisfaction you deserve. They will never rush you off the line, put you on an extended hold, or disconnect. They are monitored very closely and have been trained properly. Please call them during normal business hours toll free 1-888-910-3888.

 


 Q. What do I need to know when receiving my order?
 A. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

  • Upon receipt of your new merchandise, please inspect it carefully as to contents and condition.
  • All claims for damaged or missing items MUST be reported to Nwvdirect within two (2) business days of receipt of merchandise.
  • In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement.
  • All packaging MUST be retained until the problem has been resolved.
  • Please DO NOT damage the manufacturer's packaging.
  • Please DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise.
  • We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material.
  • Please Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.
  • Keep your Invoice with your important records.
  • Read all instruction manuals BEFORE testing your equipment.

 


 Q. I think I may have inadvertently placed a duplicate order. What should I do now?
 A. 

 


 Q. How are you guys able to sell TV extended warranties so inexpensively. Also, how does this process work since I've already purchased my TV. whats the process and steps to get the TV warranty. (Please Explain.)
 A. 
We sell many many warranties online at a wholesale price. The stores that sell the TV's make large profits on warranties. The warranties they sell are the same if not inferior than the brands we sell. The only difference is that they hand you the warranty in the store when you leave with the TV. We ship it to you.
 
This is how it works.
 
1. You purchase the warranty online from us giving us only your payment information and address.
2. You base your purchase on the selling price (what you paid--before shipping and handling and tax)
3. We ship you the warranty papers via Priority Mail.
4. You receive it, crack the seal open, and either go online or call them to register.
5. Online they will ask for the TV information (serial no., membership or warranty no., date purchased, etc..)
6. You get validated and then they give you information in the event you need service.
 
 

 


 Q. May I combine two separate orders to save on shipping costs?
 A. We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.
 


 Q. How do I return an item?
 A. To return an item you must contact Customer Service for prior approval and obtain an RMA number.
  1. All merchandise purchased from Nwvdirect is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.
  2. Place the manufacturer's box into a shipping carton.
  3. Please do not place stickers or shipping labels on the original manufacturer's package.
  4. For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

 


 Q. When I track my package with USPS I receive a message that is vague and only tells me a package was electronically notified.
 A. USPS tracking is different than UPS. USPS only updates their site when the package is delivered. After a package leaves our facility the message on the USPS site appears ambiguous. Please be confident when a shipping confirmation is sent to your email address the package has indeed left our facility. Ground or First Class Mail may take up to 7 (seven) business days whereas Priority mail takes 2 (two) business days. If your package was shipped UPS you would be able to track it through each city it passes until it reaches you. Our apologies on behalf of the United States Postal Service as they are working on a system similiar to UPS.  
 


 Q. How can I check my Nwvdirect.com order status online?
 A. Please visit or click this link.
http://www.newworldvideodirect.com/orderstat.asp
 


 Q. Can I add, change or remove items from my order after it has been submitted?
 A. Unfortunately not. Once an order is submitted it can only be amended or edited by calling our customer service department at 1-888-910-3888, opt. 4. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
 


 Q. What should I do if an item is missing from my order?
 A. First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Nwvdirect Customer Service at 1-888-910-3888 opt. 4  if you're unable to locate an item.
 


 Q. May I take advantage of a manufacturer mail-in rebate through Nwvdirect?
 A. For your convenience, Nwvdirect.com advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
 


 Q. Getting a message. "SORRY FAILED LOGIN" Have I been locked out?
 A. Our server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 25 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.
 


 Q. Will I be charged sales tax?
 A. The only reason we would collect sales tax is if we are shipping your order to the State of New York. All other States are exempt from sales tax.
 


 Q. Will I receive an email confirmation after I place an order?
 A. Indeed you will. You will also receive a shipping confirmation email once your order ships. If you are not receiving these emails, please check your email address to make sure you typed it properly. Also, please check your email server in case they are blocking our emails from getting through.
 


 Q. I am experiencing trouble with my shopping cart. What can I do?
 A. Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block nwvdirect.com and/or secure.nwvdirect.com cookies.

NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that nwvdirect.com and secure.nwvdirect.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.

2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.0.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

 


 Q. How long will it take to receive my order and is there a tracking service available?
 A. The length of time it takes to receive an order depends on your proximity to our location. We have a warehouse in New York, New Jersey and Arizona. 95% of shipments are sent from New York or New Jersey. You may also expedite the shipment by selecting a faster shipping method. If your order ships UPS, Saturday & Sunday should not be calculated as days in transit. If your order ships USPS, you may include only Saturday in your calculations. As far as processing time. We usually ship the same business day if the order is received by 2pm Eastern Time., If Standard Ground is selected we may require an additional day. After an order ships an email is generated and sent with information regarding the order as well as the tracking data.  
 


 Q. What does x Year USA Manufacturers mean?
 A. The x is the amount of time the Manufacturer of the product gives as a warranty period. The USA part simply means that it is to be sold for the United States Market. We do not sell imported or grey market items. We wanted to be clear on this point and that is why the USA is emphasized.
 


 Q. Why is there a shipping charge for a warranty purchase?
 A. Extended warranties are a tangible item. Our extended warranty orders all ship via UPS or USPS. This is the price they charge us for shipping items under 1 pound. The reason we ship via carrier is to obtain a tracking number and to ensure you receive the item in a reasonable time period. If we mailed the warranty cards via regular mail there is a chance it gets lost and there is no recourse.
 


 Q. Can I pay for an order using a money order or a personal check?
 A. Yes, we accept all forms of payment including personal checks or money orders. Please include a letter or a print-out of your basket along with your check or money order made payable to:
 
Worldwide Internet

1893 West 8th Street 
Brooklyn, NY 11223
Attn: New Orders
 
Please do not forget to include in your letter your shipping information.

 


 Q. Your battery prices are really low. Are they rechargeable?
 A. Certainly. The batteries we sell are all Lithium Ion, which means they do not have any memory so there is no need to drain them before recharging like the older style batteries of the 20th century. They are rechargeable up to 2000 times. The prices are low because, like anything else in life, when you purchase a compatible product versus an authentic, there is always a significant price savings. However, with our batteries, the savings is only monetary. There is no sacrifice in quality.
 


 Q. I am interested in ordering a lens/filter/cap for my Camera or Camcorder. I am not sure which size or mm (millimeter) will fit. How can this be determined?
 A. Easier than you think! Most cameras and camcorders that can accept filters and lenses have a number on the lens immediately following a circle with a line through it. Please click on the link below for a clear example. In this case the correct size is 58 or 58mm
 
http://www.newworldvideodirect.com/images/products/1497_L.jpg
 
Additionally. The links below will show the correct items to fit this lens.
 
http://www.newworldvideodirect.com/productdetail.asp?productid=1160
http://www.newworldvideodirect.com/productdetail.asp?productid=1279
http://www.newworldvideodirect.com/productdetail.asp?ProductID=835
http://www.newworldvideodirect.com/productdetail.asp?ProductID=1111
http://www.newworldvideodirect.com/productdetail.asp?ProductID=1112
 
 


On Sale

Targus 69 Inch Professional Monopod With New 4 Way Swivel Ball Head
$35.00

4 Pack LCD Screen Protectors For Digital/Video Camera
$9.50

5 Pc. Camcorder/Digital Camera Lens Cleaning Kit
$6.99

Mini Weatherproof Camcorder/Camera Case (Black)
$19.00

Digital Concepts 62 Inch Digital Photo/Video Tripod
$49.00

Vivitar 0019675 74.8-inch Pro Tripod (Heavy Duty)
$249.00

Crystal Optics 58mm 3 Piece Multi-Coated, Multi Threaded Deluxe Glass Filter Kit
$29.00

Digital Camera/Camcorder Backpack Case (Gray with Black Trim)
$63.75




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