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| Returns & Exchanges |
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At Nwv Direct our goal is to ensure you are completely satisfied with your purchase. If for whatever reason you are dissatisfied with your purchase, you can return it to Nwv Direct within 21 days of receiving the item(s).
Please note: For orders taken between 11.28.2008 & 12.25.2008, we have extend our return period for 14 days commencing 12.25.2008.
(Subject to the rules and policies), at which time we'll gladly exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges), whichever you prefer. All returned or exchanged items must be in new condition, unregistered, in their original box, and include all packing material, blank warranty cards, manuals, and all accessories.
Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.
How do I return an item?
- To return an item you must complete the form below for prior approval and obtain an RMA number.
- All merchandise purchased from Nwv Direct.com is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.
- Place the manufacturer's box into a shipping carton.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.
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